Thanks to all colleagues and important people for their trust and support, Sanai Health Technology's medical oxygen concentrators are quickly sold  out all over the world, and with this, we quickly and synchronously establish after-sales service points all over the world.

Medical oxygen concentrators are sophisticated medical devices, and it’s  related to health and life whether they function properly. Under the current epidemic situation, hospital resources are very tight. Buyers from many areas are treated at home and use oxygen concentrators on their own. Due to the lack of guidance from doctors and professionals, many people may do not know how to use or improperly use them, leading to the oxygen concentrators did not perform its due function. In the response to this situation, Sanai Health quickly established a cascade maintenance service system, namely "online consulting services → remote fault analysis and guidance → spare parts support → repair service points" four-level service system, to provide customers with accurate, timely, convenient and fast The full range of support and services ensure that every medical oxygen concentrator we sell can operate normally, stably and efficiently.

The four-level service system includes the following:
1. Online service of technical consultation
If the user encounters a problem during the use of the oxygen concentrator, he can consult the customer service staff for answers and determine the solution in time;
Service Hotline: +86-4001876068
Whatsapp: +852-60614669
Service mailbox: sales@sanaihealth.com
Service time: 7x24 hours service (part of the time is "voice message")

2. Remote fault analysis and processing
In case of more complex machine failure problems, the company can assign maintenance engineers to analyze the failures through remote communication and guide the completion of solutions.

3. Spare parts guarantee
The company provides after-sales guarantee services for the lost parts and key components of the oxygen concentrator, and a certain percentage of spare parts will be provided for each batch. If some machines are detected as parts problems, we can immediately call in spare parts for replacement.

4. Establish multiple maintenance service points around the world to ensure timely handling of problems
At present, Sanai Health has quickly established 6 authorized repair service centers for medical oxygen concentrators in 5 countries, and conducts use and maintenance training for technicians at the service center. We will also add more service centers in the short term. These repair service centers provide services such as failure analysis, machine repair and maintenance, and replacement of spare parts. If your oxygen concentrator encounters problems during the using, you can contact the nearest local maintenance service center for consultation in time, or send the machine to the service for repair or replacement.

The following is the contact information of our first batch of authorized six repair service centers, please look for the official authorization letter of Sanai Health and Longfei:

Myanmar, Thailand, Viet Nam,  India, Czech Republic,  Slovakia

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Where is the customer, there is the service.

Sanai Health will continue to expand overseas maintenance centers in order to cover more service areas, provide faster technical response, spare parts support services, and ensure customers worry-free use of equipment.