Customer Service System

 Sanai Health Technology Co., Ltd. has always followed the business principle of "customer first, service for survival", established a complete, quality assurance and operation and maintenance service system, equipped with an experienced operation and maintenance service team, and provided professional and timely system technical support and products Operation and maintenance services.

The company has passed ISO9001, ISO13482 certification, and has established a complete cascade maintenance service system, namely product development → product implementation → product technical support three-level service system, to provide users with accurate, timely, convenient and fast all-round support and services to ensure Safe, stable and efficient operation of user services. We will always adhere to our consistent service concept: "Integrity and Standardization, Exceeding Expectations".

Service Content

1. Technical consultant service
Whenever a problem occurs during the use of the system, a technical engineer will provide technical services to determine the solution in time and restore the system application as soon as possible;

2. Failure analysis and processing:
Maintenance engineers complete the problem analysis of the failure through remote analysis and positioning, and formulate feasible solutions based on the analysis results, or contact and coordinate the corresponding suppliers to ensure the timely processing of the problem;

3. Spare parts guarantee 
technical service of the spare parts library will compile a plan for the preparation of spare parts according to user requirements and maintenance needs to ensure the needs of maintenance work. The company provides guarantee services for user equipment and other key components, and provides spare parts for key equipment components. If it is detected that the equipment is faulty and cannot be repaired immediately, the spare parts will be directly replaced. The company provides faster service response and technical and spare parts support services to improve work efficiency and ensure the high availability of user equipment.

Service Method

7x24 hours telephone service
Users can immediately call the hotline for feedback when problems occur during business execution, and the hotline service personnel will determine a reasonable solution according to the type of problem.

Service hotline: 400-187-6068
Fixed phone : 0755-82727906
Service time: 7x24 hours service ("voice message" service is provided in some periods)

Sanai Health&Longfei Oxygen Concentrator 

Authorized Maintance Center

Myanmar

Maintance Center 1

Myat Min Than
Tel: 09889999860
Ad: No. AU-17, Baukthtaw Station Street, Yankin Township, Yangon, Myanmar

Maintance Center 2

Yangon Medical Investment Co., Ltd
Tel: +959764588866
Ad:No.59 6th Floor, Lay Lon Taung Ward War Khal Ma Street San Chaung Township Yangon, Myanmar

Thailand

บ้านเลขที่ 2
ซอยศิริเกษม 19แยก4
บางไผ่ เขตบางแค
กทม 10160
Tel.0838383168

Viet Nam

Ông Tuấn Nguyễn
Email: tuan@tbg.com.vn
Di động: 0983085868,
Địa chỉ: Toà 17T3 Khu đô thị Trung Hoà Nhân Chính, Cầu Giấy, Hà Nội

India

Insait Enterprise Private Limited
Contact Person :MohanakrishnaK 
ContactPhone/WhatsApp:+918072076382
Contactemail :services@insaitenterprise.com
2nd Floor,No-15,4th Street, North Jagannatha Nagan Villivakkam,Chennai-600049,Tamil Nadu,India

Malaysia

TRAS SYNERGY SDN BHD(1142214-M)

Address：32-1 Jalan Setiawangsa 10A, Taman Setiawangsa 54200 kuala lumpur
Tel: 03-4266 6191   Fax: 03-4265 2645
Email: fadzitrassynergy@gmail.com

Czech Republic,  Slovakia

Karel Kottek
Pod Zvonarkou 1746/7 120 00, Prague 2, IN: 695 02 307
e-mail: karkot@protonmail.com
g.s.m.: 00420 736 725 823

Sole agent in Jordan

Munir Sukhtian Group Company
Tel         +962 6 5688888
Fax        +962 6 5601568
Address: P.O.Box 1027 Amman - Jordan 
Location: Amman, Al - Abdali area

Sole agent in UK 

BIOMED 96
Address：155, Dunstall Avenue， Wolverhampton. WV6 0NG
Mobile: +44 7521498197

Sole agent in Africa 

Amagents Trading Pty Ltd
111 Langkloof street Albertsdal Alberton Johannesburg South Africa 1448 
Mobile +27829350783
Dieter Gent